Custom Silver Pet Tag

Q: How do I upload my pet’s photo?
A: On the product page, you will find an option to upload your photo.

Q: What kind of photo works best?
A: A clear, well-lit front-facing photo works best. Make sure your pet’s facial features are clearly visible.

Q: Can I change my photo after placing the order?
A: Yes, you can contact us to change the photo before production begins. Once production has started, changes are no longer possible.

Q: What material is used for this silver necklace?
A: Our handcrafted silver necklace is made from high-quality 925 sterling silver, polished to a smooth, elegant shine. All materials meet international jewelry standards and are free of harmful substances like nickel and lead—perfectly safe for sensitive skin.

Q: How should I care for my silver necklace?
A: Avoid contact with perfume, cosmetics, and chlorinated water. When not wearing the necklace, store it in a sealed bag or jewelry box. You can gently polish it with a silver cleaning cloth to restore its shine.

Q: How long does it take to make a custom necklace?
A: Handmade silver necklaces typically take 10–15 business days to create. More complex designs may take longer. Once completed, shipping usually takes 10–20 business days.

Q: How do you ensure my custom design is accurate?
A: After placing your order, our designer will create a sketch based on your instructions and email it to you for approval before production begins. You're welcome to request changes until you're fully satisfied with the design.

Q: Will I receive a tracking number?
A: Yes. Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery in real time.

Q: What if I'm not happy with the necklace I receive?
A: If you’re not satisfied with your necklace, please contact our customer service team. Please note that due to the personalized nature of custom items, a remake fee may apply unless there's a craftsmanship issue.

Q: Do you offer gift packaging?
A: Yes, we provide elegant jewelry gift box packaging to make your necklace extra special.

Q: Can I ship the necklace directly to the recipient?
A: Absolutely! Just enter the recipient’s address as the shipping address at checkout.