Customized Soft Ceramic Pet Sculpture

Q: How do I upload my pet’s photo?
A: On the product page, you will find an option to upload your photo.

Q: What kind of photo works best?
A: A clear, well-lit front-facing photo works best. Make sure your pet’s facial features are clearly visible.

Q: Can I change my photo after placing the order?
A: Yes, you can contact us to change the photo before production begins. Once production has started, changes are no longer possible.

Q: What material is the sculpture made of?
A: Each pet memorial sculpture is handmade using high-quality polymer clay. This material captures incredibly fine details and becomes strong and durable after baking. It's eco-friendly, non-toxic, and safe to display anywhere in your home.

Q: What sizes are available?
A: We offer fully customizable sizes—ranging from mini figures (around 5 cm) to larger models over 20 cm. Let us know your preference, and we’ll craft it accordingly.

Q: How do you make sure the sculpture looks like my pet?
A: We'll ask for several clear photos of your pet from different angles—front, side, and close-up—especially ones that show any unique features you’d like us to include. Our artist will study them closely and stay in touch with you during the process to make sure we capture your pet's true personality.

Q: How realistic is the sculpture?
A: Our artists focus on the fine details that make your pet special—from fur texture and eye expression to posture and personality. We also use professional-grade paints to carefully color each sculpture, making it incredibly lifelike and long-lasting.

Q: Is the sculpture fragile? Does it need special care?
A: Once baked, polymer clay becomes quite sturdy and durable. Just avoid long exposure to direct sunlight and high humidity. A soft, dry cloth is all you need for occasional dusting. Care instructions are included with every sculpture.

Q: How long does it take to make a custom sculpture?
A: Each sculpture is a handmade piece of art and typically takes 3–4 weeks to complete. More complex designs or multiple pets may take longer. We’ll keep you updated on the progress throughout.

Q: What’s the order process like?
A: After placing your order, we’ll reach out to collect your pet’s photos and preferences. Our artist will then create a sketch for your approval. Once approved, we’ll begin the final sculpture. You’ll receive photos of the finished piece before we ship it out.

Q: Is the sculpture safely packaged for shipping?
A: Absolutely. We use professional-grade protective packaging—bubble wrap, foam, and sturdy outer boxes—to ensure your sculpture arrives safely. Each piece is securely cushioned to prevent movement or damage during transit.

Q: What if I’m not satisfied with the final result?
A: Your satisfaction is our top priority. If you’re unhappy with the sculpture, please contact us within 7 days of receiving it. We’ll work with you to make adjustments or even remake it if necessary. As this is a fully custom product, refunds are not available—but we’ll do everything we can to make it perfect for you.

Q: Is this sculpture a good gift?
A: Definitely! Our polymer clay pet sculptures make meaningful and unforgettable gifts for pet lovers—perfect for birthdays, anniversaries, adoption days, or as a memorial. It’s a heartfelt way to preserve cherished memories.

Q: Do you offer gift wrapping?
A: Yes, we offer beautifully designed gift packaging to make your sculpture even more special.

Q: Can I personalize the sculpture further?
A: Absolutely! We offer several customization options such as engraved messages on the base.

Q: Can I ship it directly to the gift recipient? A: Of course! Just enter the recipient’s address at checkout and we’ll take care of the rest.